Agentic debugging from customer ticket to PR in minutes

Fluidly bring together context and insight to accelerate resolution times for the hardest problems.

A customer complained that they were not able to generate an invoice after filling out their details. The page was just spinning.

Quick response

Explore ticket

Create scenario

Diagnose trace

Assess infrastructure

Improve code

Building context on the problem

Context lives in a lot of places. PlayerZero weaves together customer, code, and runtime context to enable seamless debugging and handoffs.

Before PlayerZero, we used to spend hours chasing down bugs. PlayerZero relieved us of this burden, enabling us to focus on innovation and value-adding activities, such as shipping new features.

Investigate the problem, with full system context.

Build, test, and verify different explanations about why the problem happened -- all backed by a system-level understanding of your codebase.

With PlayerZero, we can pin-point the exact moment where something broke for a customer, and then understand why that happened in the code. It's changed our work.

Step into the customer's shoes

Get instant context with screenshots, steps to reproduce, and telemetry activity, unified on a single pane of glass.

Step into the customer's shoes

Get instant context with screenshots, steps to reproduce, and telemetry activity, unified on a single pane of glass.

Step into the customer's shoes

Get instant context with screenshots, steps to reproduce, and telemetry activity, unified on a single pane of glass.

The hardest part was trying to replicate issues. Sometimes it took weeks, and some bugs just sat in the backlog because we couldn’t figure out what triggered them or how to replicate.

Generate and commit a fix.

Anyone can collaborate on a fix with PlayerZero and stage a PR.

Generate and commit a fix.

Anyone can collaborate on a fix with PlayerZero and stage a PR.

Identifying anything across our system that might pose a risk of losing a video is critical for us to grow as a business. PlayerZero sees it, identifies it before it becomes a system-wide problem, and resolves it.

Resolve and escalate with confidence.

PlayerZero is embedded within the resolution journey, accelerating the handoff from support to engineering; every ticket has perfect context.

Resolve and escalate with confidence.

PlayerZero is embedded within the resolution journey, accelerating the handoff from support to engineering; every ticket has perfect context.

PlayerZero is now used by all Zuora engineering teams across our entire codebase, including our most complex systems in Billing and Revenue. It has become a critical part of our SDLC, enabling us to raise the quality bar with greater efficiency and deliver on the promise of shift-left development.